سياسة الاسترجاع

Overview

At Alnawaim, we aim to ensure every order meets your expectations. If you are not fully satisfied, you may request a return or exchange under the conditions below.

Return Window

• Returns or exchanges can be requested within 7 days from the delivery date.
• Items requested after this period may not be eligible.

Eligibility Conditions

• Item must be unused, unwashed, and in original condition.
• Original box, tags, and packaging must be included.
• Proof of purchase (order number or invoice) is required.

Non-Returnable Items

• Items marked as sale, clearance, or final sale.
• Items damaged due to misuse, wear, or improper handling after delivery.
• Personal-use accessories where hygiene restrictions apply.

Refund Process

• Approved returns are inspected first.
• Refunds are issued to the original payment method where possible.
• Processing time may vary depending on your bank or payment provider.

Exchange Process

• Exchanges are subject to stock availability.
• If the requested size or style is unavailable, a refund or store credit may be offered.

Shipping Fees

• Original shipping fees are non-refundable unless the return is due to our error.
• Return shipping charges may apply unless otherwise agreed by support.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery with clear photos and your order number. We will resolve the issue as quickly as possible.

Need Help?

For return and refund support, contact us via the Contact Us page and include your order number for faster assistance.